Bremer River Digital Marketing

Question Answer

brd mArketing help centre

Commonly Asked Questions

We offer a range of digital marketing services tailored to meet your specific needs. Our services include:

  1. Brand and marketing strategy consultation
  2. Market research and competitive analysis
  3. Visual identity creation, including logo design and brand guidelines
  4. Comprehensive digital marketing services like SEO, Google Ads management, and social media content management.
  5. Signage Solutions and Printing
  6. Photography and Videography

Services can be cancelled with a 30-day written notice. You will be responsible for the payment of all services rendered up to the termination date. All Set-Up Fees are non - refundable. 

Yes, you can request changes to the services we provide. Depending on the nature of the change and the services included in your current agreement, additional charges may apply, and be mindful this may change the results of your campaign goal. Please contact us to discuss your specific needs, and we will accommodate your requests to the best of our ability.

At Bremer River Digital Marketing, we prioritise the protection and satisfaction of our clients. To ensure transparency and establish clear expectations, we provide all our customers with detailed service agreements. These agreements outline:

Services Included: A clear description of what services are included in your package, ensuring you know exactly what you’re paying for.

Exclusions: Explicit information on what is not included in your package to prevent any misunderstandings.

Terms of Payment: Detailed payment terms, including due dates and policies regarding late payments, to help manage your financial planning.

Cancellation and Refund Policies: Instructions on how you can cancel services if necessary, and under what conditions a refund may be applicable.

Dispute Resolution: Procedures for handling any disagreements or disputes that might arise, aiming for resolution with minimal hassle.

These agreements are designed to protect your interests as a customer, providing a foundation for a transparent and trusting business relationship. If you have any questions about the specifics of your service agreement, please do not hesitate to contact us.

Intellectual Property: All work products created during our engagement are the property of Bremer River Digital Marketing until full payment is made. Upon completion of payment, ownership of these materials transfers to you. We grant you a non-exclusive, worldwide, perpetual license to use the produced materials for your business purposes. You can rest assured that your intellectual rights are safeguarded and clearly defined in our service agreement.

Data Protection: We are committed to the highest standards of data protection and comply with all applicable data protection and privacy laws. Both parties agree to protect and keep confidential all personal and business information handled during our engagement. Our service agreements detail how we collect, use, and protect your data to ensure your privacy and security are maintained at all times.

Yes, we do offer ad hoc services, including technical support. For flexible support, you can purchase time in blocks of 10-hour slots, from which the required tasks will be deducted as needed. This option ensures that your requests are prioritised, particularly if you are an existing customer.

Alternatively, if you opt for services as required, we provide ad hoc tasks as outlined in our service agreement, plus any exclusions specified therein, at a rate of $199 per hour with a minimum commitment of 2 hours. Regardless of the nature of your request, you will be charged for a minimum of 2 hours. Should your needs exceed this initial duration, you will then be invoiced in 30-minute increments. This billing structure is designed to provide flexibility while ensuring efficient use of resources for both short-term and ongoing support needs.

At Bremer River Digital Marketing, we provide a range of ad hoc services designed to accommodate your specific needs when a full-service package isn’t required. Our ad hoc services include:

Technical Support: Comprehensive troubleshooting of issues such as email delivery problems, including spam filtering, blacklisting, and other deliverability concerns.

Website Technical Support and Development: Services such as coding, layout changes, functionality enhancements, and performance optimisation for your website.

Google Business Profile Management: Detailed management of your Google Business Profile, including account verification and profile optimisation.

Problem Solving for Facebook, Instagram, and Other Social Media Issues: Troubleshooting and resolving specific problems related to your social media accounts, such as issues with account access, ad disapprovals, or performance dips.

Once your website is approved by you, we will proceed to launch it live. After the website goes live, any ongoing management, including updates or changes, will be handled on an as-required basis. We aim to provide a cost-effective approach by not charging monthly fees for website management services, as many clients do not require frequent updates, making monthly fees an unnecessary expense.

For those who anticipate needing regular updates or prefer to have support readily available, you are welcome to purchase blocks of hours at a discounted rate. This allows you to manage your website maintenance costs effectively while ensuring priority service when needed.

Featured FAQs

Questions about Payment

Below are commonly asked questions Ipswich Businesses have about our payment terms.

Payments are invoiced on a per project basis for ad hoc services and monthly in advance for ongoing services. Standard payment terms are 7  from the invoice date, and late payments may incur fees.

If a payment is missed, a late payment fee of 10% per month will be applied to overdue invoices. We understand the challenges that can come with managing cash flow and encourage open communication to prevent or address late payments effectively. Please reach out to us if you anticipate any delays in payment so we can work together on a solution.

Yes, to maintain the high quality of our services and accommodate rising operational costs, we review our pricing structure annually. Any changes in fees will be notified to you at least 30 days before any adjustments take effect, ensuring transparency and allowing you to plan accordingly.